Terms And Conditions
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Shipping and delivery
Classic & Exotic Lingerie Delivery
Delivery is free to all UK addresses on all orders with goods of £59 or over. Orders placed before 4pm UK time Monday to Friday are despatched the same day (except Bank Holidays).
UK Delivery Charges
Standard Delivery - First Class Recorded Post
Delivery to UK addresses for orders under £30.00 costs £2.65. Delivery takes 1-3 working days
Express Next Day Delivery - Royal Mail Special Delivery
Need your order in a hurry? Choose the Express option on the
basket page and we will send your order by Royal Mail Special Delivery. Guarantees delivery to mainland UK addresses by 1pm the next working day.
Express next-day delivery for orders under £70.00 costs £7.95
All Classic & Exotic Lingerie UK parcels have to be signed for.
For security, standard delivery UK parcels are sent by First Class Recorded Post. If you're out when the postman calls, don't panic! Royal Mail will leave a card telling you where you to pick up your discreetly packaged order or how to arrange for redelivery at a time convenient for you.
Plain Packaging Guaranteed
All parcels are sent in plain packaging. There is no way of telling what is inside the package or who the sender is.
International Delivery Charges
Delivers to Europe, North America and other countries listed below.
Standard Delivery - Air Mail
Delivery by Air Mail to European addresses costs £10.00. Delivery takes 6-8 working days. You will not receive a tracking code. Choose Express Delivery to ensure your parcel is trackable.
Delivery to all other places in the world costs £20.00. Delivery takes 8-10 working days. You will not receive a tracking code. Choose Express Delivery to ensure your parcel is trackable.
Express Delivery - Courier Service
We recommend you choose this option to guarantee fast delivery. We cannot guarantee delivery or trace Air Mail parcels once they reach your country's postal service.
Express delivery to European addresses costs £15.00. Delivery takes 3-5 working days. Express delivery to all other places in the world costs £25.00. Delivery takes 6-8 working days.
Where we deliver to:
Classic & Exotic Lingerie delivers to the following countries only:
- United Kingdom
- Czech Republic
- Hong Kong
- New Zealand
- United States
Orders placed for delivery to countries not listed will be cancelled and payment will not be taken.
When will your order be delivered?
UK Standard Delivery orders are sent by First Class Recorded Post.
UK Express Delivery orders are sent by Royal Mail Special Delivery.
Orders placed before 4pm UK time Monday to Friday are despatched the same day.
Orders placed after 4pm UK time are despatched the next working day.
Orders placed at the weekend and Bank Holidays are despatched on the next working day.
Most Standard Delivery orders arrive 1-3 days after despatch, although occasionally orders can take longer to arrive.
If you have selected Express Delivery to a UK address and ordered by 4pm UK time, your order will arrive the next working day after despatch.
If you are placing an Express Delivery order on a Friday, please be aware that your order will not be delivered until the next working day, usually the following Monday.
You will be e-mailed your Royal Mail tracking code.
What if your order doesn't arrive when you expect?
If your UK delivery is more than 4 working days overdue, please contact us.
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