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You are here Home page - Terms And Conditions Of Use

Terms And Conditions Of Use

Age Declaration

By entering our site and ultimately purchasing goods from us, you have declared that you are, indeed, 18 years of age or above, or that you are of a legal age to view or possess such material in your country of residence. If it becomes evident that you are not legally entitled to view or possess such material, we reserve the right to refuse your order.


We offer free uk delivery on orders over 39.00

We aim to despatch orders within 48 hours if garments are in stock and we will advise you otherwise at the time you place your order. However if an item is out of stock or made to measure please allow up to 28 days for delivery we will only take a small deposit until goods are dispatched.

Orders are checked before despatch but if you do receive faulty or incorrect orders please notify us immediately on 01725 552870 or e-mail The Sales Team Here


If you require your order to be despatched by express delivery which guarantees delivery before 1pm the following day there is postage charge of 5.00. Please note your order has to be placed before 12 noon Mon-Friday.(Royal Mail signature required)

EUROPE, USA & CANADA Delivery may take upto 10-14 working days due to security checks and delivery within those countries. All parcels are sent via airmail. Unfortunately due to increased cost we will charge for packages over 300g and we will inform you of the cost prior to despatch.


WE OFFER A FULL MONEY BACK GUARANTEE that if you are in any way dissatisfied with the goods you have ordered we will exchange them within 7 working days, with the exception of adult toys which once purchased are not refundable or returnable, goods that have been worn, damaged, have a strong ordure or any briefs, thongs, stocking or tights. that have been opened unless the product is found to be faulty. However we are more than happy to exchange garments (within the 7 days not adult toys)if packaging and labels are intact and the item is in a resaleable condition.

We cannot accept returns of adult toys or novelties due to the nature of the goods.

If a garment is returned for a refund please allow 7 - 10 days for it to be processed.

If goods are returned the cost will be borne by the customer and should be posted to us at:

Classic & Exotic Lingerie, Whitey Top, Pentridge, Salisbury, SP5 5QX

Orders are checked before despatch but if you do receive faulty or incorrect orders please notify us immediately on 01725 552870 or e-mail us on


Under the United Kingdoms Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until 7 working days after delivery in which case you will be fully refunded for
the goods once received by us at the above address as long as the goods meets our return policy with the exception of adult toys which due to the nature of these goods cannot be resold.

To cancel this contract, either telephone the Sales Team on 01725 552870 or e-mail us on with your order number and your instructions to cancel.


As handmade garments are made to measure to exact individual customer measurements we are not able to accept returns, refund or exchange accept if the garment is found to be faulty.


Adult toys including vibrating thongs are novelties and as such Classic & Exotic Lingerie cannot accept any medical claims that are Warranted or implied by the use of these products.


All major credit cards are accepted with the exception of Visa Electron and American Express. Please Check your credit cards before submitting your order as it can save us a lot of time in processing if an incorrect number has been entered on the online order form.. If you know that the Card is stolen please don't waste your or our time in trying to place an order as our checks are very thorough and we will pass on your details to the local authorities.

Once we have your credit card details only authorized staff members are able to access them. At no time will we share this information with any other organization or individual.


Once we have your address and credit card details we will not pass the details to any other organisation or individual unless we are instructed otherwise.

Classic & Exotic Lingerie has the right to increase its prices without prior notice.

Nothing in these Terms and Conditions shall be construed as affecting your statutory rights as a customer.